©franc1884.

T & C

Payment

We accept most major credit and debit cards, including: Visa, MasterCard, Delta, American Express and PayPal

Receipt of Order Confirmation:

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it safe as we may ask you for information from it in any correspondence. If you do not receive this email please contact pf@franc1884.com so that we may investigate and confirm that your order has been placed successfully.

Pricing

Prices are in Euros and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time.

 

Reproduction

Franc 1884  take care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

 

Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since our wands and balls are  hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the craftsmanship required to make such high quality products. All products shown are subject to availability.

Returns Policy

If you find your item unsuitable or you’re not entirely satisfied please notify us by e-mail of your intention to return the product(s.)  We will then email you details how and where to return the product. You will be entitled to a refund or replacement if returned products within 14 days of receipt. For all items we are unable to accept returns after the 14 day period expires.

Please do not return any items before contacting Franc 1884 pf@franc1884.com customer service

For unwanted items the customer is responsible for the cost of returns and we recommend that you pack the product(s) sufficiently and use an insured registered delivery company as we cannot accept liability for goods lost or damaged in transit. Failure to do so may result in us not being able to refund you.

 

If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us at pf@franc1884.com within 72 hours to discuss a refund or replacement. Please send us a photo of any damage for our records to assist us in taking appropriate action.  Once we receive  the email  our customer services will contact you to discuss a possible replacement or full refund. We are unable to give refunds for damaged items not notified within 72 hours.

 

Availability

All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Liability

Franc 1884 cannot accept any liability for a failure to comply with instructions specifically stated on the website .When you place an order to purchase a product from Franc 1884 your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not been confirmed as accepted in such dispatch note do not form part of the contract.

 

Franc 1884 endeavours to check the accuracy of the information on this site. However,  Franc 1884   does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typo-logical errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us. The information on our website is constantly updated..

Copyright

All copy, product titles and product images are copyright of Franc 1884. No unauthorised use of copy, product tiles or product images may be used without our express permission and approval.

 

Privacy and Security Policy

All Franc 1884 online purchases take place in a safe environment using the latest security technology to protect our customers.

We are committed to protecting your privacy and security so we do not store credit card details nor do we share customer details with any 3rd parties. We will never share or sell any personal information we receive.

Franc 1884 ensures all information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.

We encrypt your credit card information to ensure your transactions with us are private and protected.  We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

Your payment details are held in an encrypted format by our payment provider Stripe.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce.

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

 

Information we hold

Franc 1884 only collects information when you volunteer it when registering your details and or making a purchase we will hold your name, address, telephone number and email address. Credit and debit card details are held by our payment provider. We will also hold the delivery address(es) for your orders and the information associated with your account. We also maintain a record of your product selections.

 

Information we use

We use the information we hold on our records for operational purposes, for example processing your order, dealing with queries, tracking deliveries or reviewing past purchases.

 Your order history enables us to tailor our product range and marketing information to your requirements.

We also use the information to keep you up to date with Franc 1884   mailing new catalogues and sending emails as appropriate.

 

Cookies

Our site uses cookies (a cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites) to keep track of how often you visit our site, enabling our site to recognise your computer the next time you visit the  Franc 1884   web site so that we can deliver a unique and hassle-free shopping experience

 

No Private Information is Stored

Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Franc 1884 site and never gets shared with anyone else.

 

Web Analytics Cookies

We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.

 

Session Cookies

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

 

Tracking Codes

Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s.

 

How to Block Cookies

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.

 

Right to request information

You have a right to request a copy of your personal data held by Franc 1884 at any time, in order to check its accuracy. If you wish to do this, please write explaining that your Interest is in your own personal data maintained by Franc 1884 to:

 

pf@franc1884.com